Basic Troubleshooting for Your Xfinity TV. Solved! Find an Xfinity Store or service center near you. Note: To program the new XR15 remotes, press and hold the "Xfinity" and "Mute" buttons together for 5 seconds in step 1, instead of "Setup". If you have a home theater system connected, make sure the unit is turned on and set to the correct input source. Hit the Menu button on your Comcast remote control twice. All other functions work, on/off volume. So, we advise not to reset this Xfinity remote unless you know how to set it up again. Thanks in advance! The volume control is displayed on the bottom of the TV screen and I can not adjust the volume. Get status information for devices & tips on troubleshooting. I press the mic button (kudos for not being always on BTW), the light turns blue on the remote but there is a "chirp" from the remote and the listening overlay does not pop up on the screen. Q. I just had Comcast come out and install my new cable service. He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television. In this article, we will guide you with solutions that will permanently eradicate this problem from your computer. Then hit the Menu button again to clear the screen. Thanks. TV Answer Man Archive – The TV Answer Man! ... some channels from channel lineup not working Hi bandbforwarding and welcome to the business forums. The streaming platform of your choice should be up and running without issues. If you are getting the sound, the problem is Comcast. Comcast is a majority shareholder of NBC Universal. Where is the Xfinity Connect Voice “Settings and Preferences” page? If your audio system not fully detected, a CodeFinder tool powered by QuickSet will assist in the setup process. If we push the mic button it tells us "somethings not right, try again later". Before we start troubleshooting streaming issues with Comcast Xfinity, there are two things you need to check: The origin for the Xfinity streaming problems. Send it to the TV Answer Man at swann@tvpredictions.com. We urge you to buy something now using this link. — Turk, Arlington, Virginia. 32' insignia ns-32e740a12. Don't worry, this sounds complicated but it's just a simple browser setting. We want to determine whether the problem is Comcast or your TV. Then click on Audio Setup on the Menu listings on your screen. My Comcast remote is not working with my Samsung TV. Googled all possible answers, factory reset my TV. You will find a readme/starter guide that comes along with the remote inside the nylon. Our remote will only control Volume and Mute and will Turn On and Off. Should You Buy a TV That’s NOT a Name Brand? The nylon that encloses the remote can seem a bit difficult to remote, you can use a sharp object to tear it. Services are branded Xfinity in areas where digital triple play services are available. View all posts by TV Answer Man. Please check the internal audio settings in your cable or satellite box to increase the volume. Basic Troubleshooting for Your Xfinity TV. If you’re still having a sound problem, then it’s definitely your television and you’ll need a service call. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. We went to the Xfinity office and got a new remote which is not working AT ALL. Tune to a channel included with your service. Message 1 of 9 (21,300 Views) All the buttons work on my remotes except for the mute and volume up and down buttons. Any ideas? But I’m getting no sound although I have a picture on every channel. Then that is the volume that will be used when adjusting sound using the Volume +/- buttons. Here are two ways to reset your box. It is like the volume is locked. 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