Empathy is fundamental to building trusting and effective relationships. Rather, it involves curiosity and an active communication of this curiosity. Many people confuse empathy with sympathy, but empathy is much more. To be an effective communicator, you should approach with confidence, clarity, open-mindedness, and empathy. You move from being affected by others to intentionally working with the effects of others. What should the physical or spatial context of the message be — the location or time or their state of being when they receive the message. You pour over every word and you take yourself into account because, even if good content could be produced by putting in less effort, you are also receiving what you produce. You probably even have a closet or bedroom floor full of clothes. You are already influenced by others. In a way empathy allows us to infer the mental states of others. If you use the word you prefer to use, you are banking on the assumption that it makes just as much sense to them. Good communicators know how to anticipate the reactions of others, recognize them, and modify their speech accordingly. 1  Listening to others, engaging in acts of service, observing the empathetic actions of others, and imagining yourself in another person's situation are all strategies that can help build empathy. To move people, meet them where they are. Why would I not write the way I prefer to write? If communication is more than just words, this would mean you have to consider: What words you are going to use — working with the lexicon & understanding of the message’s receiver. According to Carl Rogers the important elements of empathy are the therapist understands the client’s feelings and the therapist responses reflects the client’s mood and the content of what has been said. Because I anticipate that most people will prefer the latter to the former. Cognitive empathy is the ability to understand how someone else feels and to work out what they might be thinking. The author concludes that knowledge of the empathic response is basic to an understanding of the process of communication and is necessary for developing more effective techniques of mass communication. 4. Does being skilled at empathy contribute to a leader’s performance? To demonstrate empathy, most of us need to be continually reminded of these tips from Captain Obvious: Opportunities to practice empathy abound. Your content should reflect the competition for these limited resources. While people are generally pretty well-attuned to their own feelings and emotions, getting into someone else's head can be a bit more difficult. Every word, every compositional choice, every detail must be intentional. See communication as the continuation of business by other means: It is intentional. As you communicate, you are communicating to someone else, so when you inhabit their mind and see the world from their perspective (the empathic process called, you guessed it, “Perspective Taking”), you are able to adapt your communication to what will be most effective for the transaction. How much of the unfamiliar can you push into without losing them? Empathy is vitally important in good communication. It’s really about how all of us interact and communicate in every aspect of our lives. Showing clinical empathy to patients can improve their satisfaction of care, motivate them to stick to their treatment plans and lower malpractice complaints, found a new study. This is why poets might be the best communicators — they are working with certain constraints that make every word necessary & important. 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